Privacy Policy

Last updated: September 24, 2025
This Privacy Policy describes our policies and procedures on the collection, use and disclosure of your information when you use the Service and tells you about your privacy rights and how the law protects you.

We use your personal data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy.

Interpretation and Definitions

Interpretation

The words with the initial letter capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or plural.

Definitions

For the purposes of this Privacy Policy:

  • Account means a unique account created for you to access our Service or parts of our Service.
  • Affiliate means an entity that controls, is controlled by or is under common control with a party, where “control” means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.
  • Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Hero Heating and Air.
  • Cookies are small files placed on your device containing details of your browsing history and other uses.
  • Country refers to California, United States.
  • Device means any device that can access the Service such as a computer, cellphone or digital tablet.
  • Personal Data is any information that relates to an identified or identifiable individual.
  • Service refers to the Website.
  • Service Provider means any person or company who processes the data on behalf of the Company.
  • Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself.
  • Website refers to Hero Heating and Air, accessible from https://heroheatingandairid.com/.
  • You means the individual accessing or using the Service, or the company or other legal entity on behalf of which such individual is accessing or using the Service.

Collecting and Using Your Personal Data

Types of Data Collected

Personal Data

While using our Service, we may ask you to provide certain personally identifiable information, including but not limited to:

  • Email address
  • First name and last name
  • Phone number
  • Usage Data

Usage Data

Usage Data is collected automatically and may include your IP address, browser type and version, the pages you visit, time and date of visit, time spent on pages, device identifiers and other diagnostic data. When accessed via a mobile device, we may collect additional details such as device type, operating system and mobile browser type.

Tracking Technologies and Cookies

We use cookies and similar tracking technologies (beacons, tags, scripts) to monitor activity and store information. These may include:

  • Browser Cookies: Small files placed on your device. You can refuse cookies in your browser settings, but some parts of the Service may not function properly.
  • Web Beacons: Small electronic files used to count users, track emails, and gather website statistics.

Cookies can be “Persistent” (remain after you close your browser) or “Session” (deleted when you close your browser).

Use of Your Personal Data

The Company may use Personal Data for purposes such as:

  • Providing and maintaining the Service
  • Managing your Account and registration
  • Performing contracts
  • Contacting you for updates or information
  • Providing news, offers or similar services
  • Managing requests or inquiries
  • Business transfers or mergers
  • Data analysis and service improvement

Retention of Your Personal Data

We will retain your Personal Data only as long as necessary for the purposes set out in this Privacy Policy, including legal obligations and dispute resolution.

Transfer of Your Personal Data

Your information may be transferred to — and maintained on — computers outside of your jurisdiction. By submitting data, you consent to such transfers, provided adequate safeguards are in place.

Delete Your Personal Data

You may request deletion of your Personal Data by contacting us. Certain legal obligations may require us to retain some information.

Disclosure of Your Personal Data

  • Business Transactions: Your data may be transferred in a merger, acquisition, or asset sale.
  • Law Enforcement: We may disclose data if required by law.
  • Other Legal Requirements: To protect rights, investigate wrongdoing, ensure safety, or defend against liability.

Security of Your Personal Data

We use commercially acceptable means to protect your data, but no method of transmission or storage is 100% secure.

Children’s Privacy

Our Service is not directed to anyone under 13. We do not knowingly collect data from children under 13.

This policy does not cover links to other websites; if you follow links to other sites, read their privacy policies.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top of this page.

Contact Us

If you have questions about this Privacy Policy, contact us at: